Shipping Policy
This policy explains order processing, estimated delivery, tracking, shipping charges, and delivery-related issues.
Estimated Delivery: 7–15 business days after dispatch
1. Order Processing
Most orders are processed within 1–3 business days. Processing time begins after payment is successfully authorized. Weekends and public holidays may affect processing.
2. Delivery Estimates
Estimated delivery is generally 7–15 business days after dispatch. Delivery times are estimates and may vary due to destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our direct control.
3. Shipping Charges
Any applicable shipping cost will be displayed before the customer completes checkout. Promotional free-shipping offers, when available, will be shown on the website or at checkout.
4. Fulfillment and Shipping Origin
Orders may be prepared and dispatched through our fulfillment and logistics partners based on product availability and destination. Fulfillment information shown on product or checkout pages will apply where specified.
5. Tracking
When tracking is available, tracking information will be sent after dispatch. Tracking events may take additional time to appear after the shipping label is created.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete delivery address. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, address changes may no longer be possible.
7. Delayed, Lost, or Undelivered Packages
If tracking has not updated for an extended period or a package appears lost, contact us at service@rovqela.com. We may request additional information and work with the carrier to investigate.
8. Contact Information
Rovqela™ is owned and operated by Senzhikang (Guangzhou) Technology Co., Ltd.
Owner / Responsible Person: Zhang Wenli
Address: Room 102, Building 1, No. 3, 288 Chendong Liangkeng Road,
Baiyun District, Guangzhou, Guangdong, China
Email: service@rovqela.com
Phone: +86 136 3279 6734
Customer Service Hours: 8:00 AM–10:00 PM.