1. Information We Collect

We may collect information such as your name, email address, phone number, billing address, shipping address, order information, device information, IP address, and information you voluntarily provide when contacting us.

2. How We Use Information

We may use personal information to:

• process and deliver orders;
• provide customer service;
• communicate order and account updates;
• prevent fraud and improve website security;
• improve our website, products, and customer experience;
• comply with legal and regulatory obligations.

3. Service Providers

Information may be shared with service providers that support payment processing, order fulfillment, shipping, website hosting, analytics, fraud prevention, and customer support when necessary to provide our services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, preferences, analytics, security, and advertising measurement. Browser settings may allow you to manage or restrict cookies.

5. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, customer support, accounting, legal obligations, dispute resolution, and legitimate business purposes.

6. Your Privacy Choices

Depending on applicable law, you may have rights to request access, correction, deletion, or other controls regarding your personal information. Requests can be sent to service@rovqela.com.

7. Contact and Business Information

Rovqela™ is owned and operated by Senzhikang (Guangzhou) Technology Co., Ltd.
Owner / Responsible Person: Zhang Wenli
Room 102, Building 1, No. 3, 288 Chendong Liangkeng Road, Baiyun District, Guangzhou, Guangdong, China
Email: service@rovqela.com
Phone: +86 136 3279 6734
Customer Service Hours: 8:00 AM–10:00 PM.