Frequently Asked Questions
Helpful information about Rovqela™ orders, shipping, returns, and customer support.
● Who operates Rovqela™?
Rovqela™ is owned and operated by Senzhikang (Guangzhou) Technology Co., Ltd. The responsible person is Zhang Wenli.
● How long does order processing take?
Most orders are prepared for shipment within 1–3 business days.
● How long does delivery take?
Estimated delivery is generally 7–15 business days after dispatch.
● Will I receive tracking information?
When tracking is available, it will be sent to the email address provided during checkout after your order is dispatched.
● Can I return an item?
Eligible products may be returned within 30 days of delivery. Please contact us before sending any return.
● What if my item arrives damaged or incorrect?
Contact service@rovqela.com with your order number and clear photos of the product and packaging.
● How long do refunds take?
Once an approved refund is issued, it normally takes approximately 5–10 business days to appear, depending on your bank or payment provider.
● How can I contact Rovqela™?
Email: service@rovqela.com
Phone: +86 136 3279 6734
Customer Service Hours: 8:00 AM–10:00 PM.